Shipping Information
Welcome to Koneko and Co.! We're delighted to offer our customers FREE fast worldwide shipping on all orders.
Order Processing Times
Please allow 1-3 business days for us to process and dispatch your order after placement. Your order is dispatched once it's handed over to our shipping carrier and en route to your specified address. During peak seasons and holidays, processing times may extend up to 7 business days.
Estimated Shipping Times
Delivery times depend on various factors, mainly your location. Please refer to the estimated delivery times based on your country:
- 🇦🇺 Australia: 4 to 7 Business Days
- 🇺🇸 United States: 5 to 10 Business Days
- 🇬🇧 United Kingdom: 3 to 5 Business Days
- 🇨🇦 Canada: ~9 Business Days
Kindly note that during peak periods and holidays, shipping carriers may encounter delays beyond our control. For international shipments, unforeseen customs delays may occur, possibly extending the delivery times you see above.
Order Changes and Accurate Shipping Details
Ensure your shipping details are accurate and complete at checkout. Incomplete or inaccurate details may lead to delays or order cancellation. Our customer support team will email within 3 business days for any address issues detected by our system. Failure to respond within this period may result in order cancellation.
To rectify shipping details errors, contact us at support@konekoandco.shop within 24 hours of placing your order. While we'll endeavor to accommodate changes, we can't guarantee modifications beyond this timeframe.
Delayed Delivery
While we strive for prompt shipping, circumstances beyond our control may cause delays. These include courier issues like severe weather or transportation disruptions. We'll collaborate with couriers to expedite deliveries despite challenges.
Additionally, unforeseen circumstances like product availability or payment processing delays may affect order processing. We'll promptly notify you of any issues impacting your order's timeline.
Lost or Stolen Packages
Although rare, lost or stolen packages can occur once handed over to couriers. Contact us immediately at support@konekoandco.shop if this happens. While we'll assist, it's advisable to file a claim with the courier. We're not liable for lost or stolen packages, but may offer replacements based on the situation.
In some cases, the courier company may be able to locate the package and deliver it to you. However, if the package is not found, we recommend that you file a police report.
Shipping Policy Changes
Koneko and Co. reserves the right to amend this Shipping Policy without prior notice. Customers are urged to review the latest version before purchasing. By continuing to use our products, you indicate acceptance of this Shipping Policy and any subsequent modifications.
For queries or concerns about our Shipping Policy, reach out to us. We encourage customers to periodically review this policy for updates affecting their orders.