Returns & Refunds

At Koneko and Co., we're dedicated to offering you and your cuddly ones products that significantly improve your quality of life. We're confident in the transformative power of our products and suggest you use them for at least 14 days before considering a return. If, after this period and within 30 days of receiving your order, you find yourself unsatisfied, we're here to help. Please reach out to us at support@konekoandco.shop for assistance.

Cancellation Policy

We understand plans change, which is why we allow order modifications or cancellations within 24 hours of purchase. After this window, orders enter processing and changes become more challenging. If you need to cancel your order, please do so within 24 hours of purchase and we'll process a refund as soon as possible. Refunds are normally received within 5-7 business days.

30-Day Money Back Guarantee

Koneko and Co. stands by the effectiveness of our products. We encourage you to try them for at least 14 days so you can fully experience the benefits of Koneko and Co. products. If you are still unsatisfied and wish to return the items, you may do so after 14 days, within the 30 day period of you having received your item. Please note that shipping fees (if applicable) are not refundable. Customers are to cover return shipping costs.

To initiate a return, please get in touch with our support team by filling out the form on our Contact Us page or send us an e-mail directly at support@konekoandco.shop. To expedite your return, please provide us with your Order Number or the Name and E-Mail Address used to place the order.

Damaged Items

We take great care in packaging our products to prevent damage during shipping. We consider an item damaged if it has a defect or if the product is physically broken. Damaged packaging that occurred during shipping such as dented boxes, etc. with a product in good condition is not considered damage.

If your item arrives damaged, please let us know within 72 hours of delivery. To report a damaged item, please email us at support@konekoandco.shop and include a clear photo of the damage. We will determine if you are eligible for a replacement at no cost to you. We do not refund, replace, nor accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we strive to deliver your order in a timely manner, we cannot be held responsible for any shipping or delivery delays that are outside of our control, including those caused by the courier, customs, or other factors and issues that may occur during shipping. If you experience any problems with your delivery, please contact the courier directly for assistance. We are not responsible for any lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer's duty to ensure the correct shipping address is used at checkout. If it is incorrect and we are not notified of this within 24 hours of placing your order, you will not be entitled to a resend or a refund.

Keeping Up With Our Policies

Please note that we reserve the right to modify this Return & Refund Policy at any time, and it is the responsibility of the customer to review the most recent version of the Return & Refund Policy before purchasing and using our products. By purchasing and continuing to use Koneko and Co. products, customers are indicating their acceptance of this Return & Refund Policy.